Thoughts on customer satisfaction
World-renowned lean specialist, Michael Ballé helps companies to transition into the lean world. On Monday, 23rd of October 2019, he held a conference in the Arts et Métiers amphitheatre in Bordeaux. In his lecture, he sought to review the basics in lean thinking and the origins of the theory. This brought the 100+ people there to gain a deeper understanding of the phenomenon that is lean. Here is our list of the essential information to take away.
Customer satisfaction generates company growth
It is the customer that chooses you
Bad news should always come first
Problem-solving changes depending on your market
Try and find quality mistakes ASAP
Learn to be at peace with diverging thoughts
Be a person who looks for questions, not solutions
Lean tools are starting blocks for conversation
About Michael Ballé
Michael Ballé, PhD, is a business writer and executive coach, who has studied and guided transformations for 25 years. He is Associate Researcher at Télécom ParisTech’s Projet Lean Enterprise and the co-founder of the French Lean Institute. He is a #lean management practitioner, business writer, and author of several books.
For the past 20+ years, he has studied first-hand many transformations, helping companies and people in fields such as manufacturing, engineering, construction, services, healthcare and many more, make the transition to different ways of working and managing.
Ballé coaches executives on how to obtain exceptional performance through these tools, principles, and different management attitudes. His main coaching technique is the “real place visit,” where he helps senior executives learn how to really see their own shop floors, teach people the spirit of kaizen, and reach the right conclusions for the whole business.
Read his blog, here